Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed on jeanseast, operated by FOKNE LLC. By placing an order on our website, you acknowledge and agree to the shipping terms described below.

Our goal is to provide clear, transparent shipping information so customers understand how orders are processed, shipped, and delivered.

1. Company Information

Company Name: FOKNE LLC
EIN: 41-3078482

Registered Business Address:
1053 Cave Springs Rd, Ste 204
Saint Peters, MO 63376
United States

Brand / Store: jeanseast

All shipping services are arranged by jeanseast on behalf of FOKNE LLC.

2. Shipping Coverage

jeanseast ships to many regions worldwide. Shipping availability may vary depending on destination, carrier limitations, and local regulations.

Certain remote or restricted areas may require additional delivery time or may not be serviceable at this time.

3. Order Processing Time

3.1 Processing Timeline

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time includes:

  • Order verification

  • Quality inspection

  • Packaging

  • Handover to logistics partners

Orders placed on weekends or public holidays will be processed on the next business day.

3.2 High-Volume Periods

During peak seasons, promotions, or major sales events, processing times may be slightly longer. We appreciate your patience during these periods.

4. Shipping Methods & Estimated Delivery Time

4.1 Standard Shipping (Estimated)

  • Estimated delivery time: 7–15 business days

  • Delivery times vary depending on destination country, customs clearance, and local carrier efficiency.

4.2 Shipping Time Disclaimer

Shipping times are estimates, not guarantees. External factors beyond our control may affect delivery schedules.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Order number

  • Shipping carrier information (where available)

  • Tracking number (if applicable)

Tracking information may take 24–72 hours to become active after shipment.

6. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed.

Any promotional free-shipping offers will be clearly indicated on the website or during checkout.

7. Customs, Duties & Taxes

7.1 International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are:

  • Determined by local authorities

  • The responsibility of the customer

  • Not included in product prices unless explicitly stated

7.2 Customs Delays

Customs inspections may cause delays beyond estimated delivery times. jeanseast is not responsible for delays caused by customs authorities.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

We may:

  • Contact you for address confirmation

  • Require additional shipping fees for reshipment

  • Issue a refund minus original shipping costs (where applicable)

9. Lost, Delayed, or Missing Packages

9.1 Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can assist.

9.2 Lost Packages

If a package is confirmed lost by the carrier, we will work with you to determine an appropriate resolution, which may include:

  • Replacement shipment

  • Refund

  • Store credit

Resolution depends on the carrier’s investigation outcome and order details.

10. Delivered but Not Received

If tracking information indicates that an order has been delivered but you have not received it:

  • Please check with household members, neighbors, or building management

  • Verify the shipping address provided

  • Contact the carrier directly

If the issue cannot be resolved, contact our support team for further assistance.

11. Damaged Packages During Transit

If your package arrives damaged:

  • Please document the damage with clear photos

  • Contact us within 7 days of delivery

  • Include photos of both the product and packaging

We will review the case and determine an appropriate solution.

12. Split Shipments

In some cases, orders containing multiple items may be shipped separately due to inventory or logistics considerations.

If your order arrives in multiple packages, you will be notified accordingly.

13. Refused or Returned Shipments

If a shipment is refused by the customer or returned to us due to delivery issues not caused by jeanseast, additional handling or restocking fees may apply.

14. Shipping Responsibility & Risk Transfer

Responsibility for the shipment transfers to the customer once the package is handed over to the carrier, except where otherwise required by law.

We remain committed to assisting customers with carrier inquiries and resolution efforts.

15. Force Majeure

jeanseast is not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • Public health emergencies

  • Customs restrictions

  • Transportation strikes

  • Government actions

16. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of the updated policy.

17. Contact Information for Shipping Inquiries

For questions related to shipping, delivery, or tracking, please contact us:

Brand: jeanseast
Company: FOKNE LLC

Our support team typically responds within 24–48 business hours.

18. Final Statement

At jeanseast, we strive to make shipping clear, reliable, and transparent. While international logistics can involve variables beyond our control, we are committed to assisting customers and providing timely support whenever issues arise.

Thank you for shopping with jeanseast.