Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made on jeanseast, operated by FOKNE LLC. By placing an order on our website, you agree to the terms outlined below.

We encourage customers to read this policy carefully before making a purchase. Our goal is to provide a fair, transparent, and customer-friendly return and refund process while protecting both our customers and our business.

1. Company Information

Company Name: FOKNE LLC
EIN: 41-3078482

Registered Address:
1053 Cave Springs Rd, Ste 204
Saint Peters, MO 63376
United States

Brand / Store: jeanseast

All return and refund requests are handled by jeanseast on behalf of FOKNE LLC.

2. Return Eligibility Window

We accept return requests within 30 days of the delivery date, unless otherwise stated on the product page.

Return requests submitted after this period may not be accepted.

3. Conditions for Acceptable Returns

To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unwashed, and unused

  • In original condition

  • With original tags attached (if applicable)

  • Free from odors, stains, makeup marks, or pet hair

  • Returned in original or appropriate protective packaging

Items that do not meet these conditions may be refused or returned to the customer at their expense.

4. Non-Returnable Items

For hygiene, safety, and clearance reasons, the following items are not eligible for return or refund, unless defective or incorrect:

  • Final sale or clearance items (clearly marked)

  • Gift cards

  • Items damaged due to misuse or improper care

  • Items returned without prior authorization

  • Items showing signs of wear or alteration

5. How to Initiate a Return

To initiate a return, please contact our customer support team before sending any items back.

Contact Information:

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Returns sent without prior authorization may not be processed.

6. Return Authorization

Once your request is reviewed and approved, we will provide return instructions. This may include:

  • Return address

  • Packaging guidelines

  • Additional information specific to your case

Customers are responsible for following the provided instructions carefully to avoid processing delays.

7. Return Shipping Costs

7.1 Customer Responsibility

Unless the return is due to our error (wrong item, defective product, or damaged on arrival), return shipping costs are the customer’s responsibility.

7.2 Shipping Method

We recommend using a trackable shipping service. jeanseast is not responsible for returns lost or damaged during return transit.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Clear photos of the item

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we may offer:

  • A replacement

  • A refund

  • Store credit

The resolution method depends on availability and the specific situation.

9. Refund Process

9.1 Inspection

Once we receive your returned item, it will be inspected to ensure it meets return conditions.

9.2 Refund Approval

If approved, your refund will be issued to the original payment method used at checkout.

9.3 Processing Time

Refund processing times may vary depending on your bank or payment provider. Typically, refunds are processed within 5–10 business days after approval.

10. Partial Refunds

Partial refunds may be issued in certain situations, including but not limited to:

  • Items returned with minor signs of wear

  • Missing original packaging or tags

  • Promotional or bundled items

Any partial refund decisions are made at our discretion and communicated clearly to the customer.

11. Exchanges

At this time, we do not guarantee direct exchanges. If you would like a different item, size, or color, please return the original item (if eligible) and place a new order.

12. Order Cancellations

12.1 Before Shipment

Orders may be canceled before shipment by contacting our support team as soon as possible.

12.2 After Shipment

Once an order has been shipped, it cannot be canceled and must follow the return process upon delivery.

13. Refund Delays or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank or payment account again

  2. Contact your bank or payment provider

We will assist you in tracking the refund status where possible.

14. Chargebacks & Payment Disputes

14.1 Contact Us First

If you experience an issue with your order or refund, we strongly encourage you to contact us first. Most issues can be resolved quickly without initiating a chargeback.

14.2 Impact of Chargebacks

Chargebacks involve additional processing fees and delays. Initiating a chargeback without contacting us may result in delayed resolution and limited future service.

15. Abuse of Return Policy

We reserve the right to refuse service or limit returns for customers who exhibit abusive behavior, excessive return activity, or fraudulent claims.

This helps ensure fair treatment for all customers.

16. International Returns

International customers are responsible for understanding local shipping costs and customs requirements when returning items.

Customs duties and taxes are non-refundable.

17. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of the updated policy.

18. Final Statement

At jeanseast, we aim to handle returns and refunds fairly, transparently, and professionally. Our policies are designed to protect our customers while ensuring sustainable business operations.

Thank you for shopping with jeanseast.