Contact Us

We’re Here to Help — Get in Touch with jeanseast

At jeanseast, operated by FOKNE LLC, we believe that great customer support is an essential part of a great shopping experience. Whether you have a question before placing an order, need assistance after a purchase, or simply want to learn more about our brand, our team is here to help.

This page provides detailed information on how to contact us, what to expect when reaching out, and how we handle customer inquiries with care and professionalism.

1. Company & Brand Information

Brand Name: jeanseast
Company Name: FOKNE LLC
EIN: 41-3078482

Registered Business Address:
1053 Cave Springs Rd, Ste 204
Saint Peters, MO 63376
United States

All customer support operations for jeanseast are managed on behalf of FOKNE LLC.

2. How to Contact Us

We offer multiple ways to get in touch, depending on the nature of your inquiry.

To help us assist you as efficiently as possible, please include the following information when contacting us:

  • Your full name

  • The email address used when placing your order

  • Your order number (if applicable)

  • A clear description of your question or issue

  • Photos or screenshots (if the inquiry involves a product issue)

Providing complete information allows us to resolve requests more quickly and accurately.

3. Customer Support Hours & Response Time

Our customer support team operates during standard business hours:

Support Hours:
Monday – Friday (excluding public holidays)

Response Time:
We aim to respond to all inquiries within 24–48 business hours.
During peak seasons, promotions, or holidays, response times may be slightly longer.

We appreciate your patience and understanding during busy periods.

4. Common Reasons Customers Contact Us

Customers typically reach out to us for the following reasons:

  • Order status and tracking information

  • Shipping and delivery questions

  • Returns and refunds

  • Product details or sizing guidance

  • Payment or billing questions

  • Website or checkout issues

  • General brand or policy inquiries

Our team is trained to handle each request with care and clarity.

5. Order-Related Inquiries

If your inquiry is related to an order, please ensure you include your order number. This helps us locate your order quickly and provide accurate assistance.

Examples of Order Inquiries:

  • “Where is my order?”

  • “I entered the wrong shipping address.”

  • “My order arrived damaged.”

  • “I received the wrong item.”

For damaged or incorrect items, please contact us within 7 days of delivery and include clear photos.

6. Returns & Refunds Support

For questions related to returns or refunds, please review our Return & Refund Policy first, as it contains detailed eligibility and process information.

If you still need assistance, our support team will guide you through the next steps and provide clear instructions.

7. Payment & Billing Questions

If you have questions regarding payments, billing, or refunds, our team can assist with:

  • Payment confirmation

  • Refund status

  • Billing discrepancies

  • Payment method issues

Please note that refund processing times may vary depending on your bank or payment provider.

8. Shipping & Delivery Support

Shipping timelines can vary depending on destination, customs processing, and logistics partners. If your order appears delayed beyond the estimated timeframe, please contact us so we can assist.

When contacting us about shipping, please include:

  • Order number

  • Shipping address

  • Tracking number (if available)

9. Feedback & Suggestions

We value customer feedback and continuously work to improve our products and services. If you have suggestions, comments, or ideas, we would love to hear from you.

Constructive feedback helps us grow and better serve our community.

10. Responsible Use of Support Channels

To ensure fair and efficient service for all customers, we kindly ask that support channels be used respectfully and for legitimate inquiries only.

Repeated misuse, abusive language, or fraudulent requests may result in limited support access.

11. Privacy & Data Protection

Any personal information you share with us through support communications is handled in accordance with our Privacy Policy.

We use your information only to address your inquiry and do not share it with third parties for marketing purposes.

12. When to Expect a Resolution

Resolution times depend on the nature of the inquiry:

  • Simple questions: typically resolved within 1 business day

  • Order or shipping issues: 1–3 business days

  • Returns or refunds: may take longer due to verification and processing

Our team will keep you informed throughout the process whenever possible.

13. Important Notes for Customers

  • Please double-check your email address when contacting us to ensure you receive our reply.

  • Check your spam or junk folder if you do not see a response within the expected timeframe.

  • Keep all order confirmation emails for reference.

14. Legal & Business Inquiries

For legal, compliance, or business-related inquiries, please contact us via email and clearly state the nature of your request in the subject line.

15. Final Words

At jeanseast, we believe communication builds trust. Our goal is to make every interaction helpful, respectful, and transparent.

Thank you for choosing jeanseast and for giving us the opportunity to assist you.